Refund policy

Last updated: October 2026

We want every Jera Voyage piece to be right for you. If it isn’t, you can return it within 30 days of delivery.

Returns

Return unused pieces in their original packaging within 30 days of delivery for a refund to your original payment method.

To start a return, email hello@jeravoyage.com with your order number. We will reply with return instructions and the return address. Returns sent without first contacting us cannot be accepted.

Pieces that have been personalised or show signs of use can’t be returned unless they arrived faulty.

Damages and faults

Please check your order when it arrives. If anything arrives damaged or develops a fault in normal use, write to us with a photo and we will repair or replace it.

Cancellations

You can cancel an order for a full refund at any time before it ships.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method; your bank or card issuer may take a few business days to post it.

If more than 10 business days have passed since we approved your return, please contact hello@jeravoyage.com.